Terms and Conditions
CW Marketing Pty Ltd
TERMS of SALE
Please read the attached terms and conditions carefully as confirmation of an order will indicate acceptance.
BACKORDERS
Ordered items that are out of stock and therefore not supplied with the initial delivery will be held on backorder. Backordered items will be supplied as stock becomes available unless “No back order” is communicated by the customer in the Special Comments field of the order.
FREIGHT
All orders over $400+GST (excluding delivery to extremely remote areas) will qualify for Free into Store (FIS) delivery. Orders under $400+GST will attract a $40.00 minimum order surcharge. CW Marketing Pty Ltd retains the right to charge freight on orders to extremely remote areas. If this is the case, the freight charges will be calculated individually for every order based on weight, dimensions and destination and advised to the customer before the acceptance of the order.
DELIVERIES WITHIN AUSTRALIA
Orders will be despatched within (3) three working days where possible. Delivery times vary depending on distance. Upon delivery it is the responsibility of the customer, or their staff, to count the number of parcels received before signing the consignment note provided by the courier/transport operator. The client should check the goods/product at the time and point of delivery where possible.
STANDARD AUSTRALIAN DELIVERY TIMES
All Metro except for Brisbane and Perth – 1 to 4 working days
Brisbane and Perth Metro – 4 to 5 working days
Country NSW, SA, TAS, VIC – 3 to 5 working days
Country NT, QLD, WA - up to 9 working days
For international deliveries please contact our customer service team.
CLAIMS / RETURNS
You are entitled to a refund, repair, exchange or credit if the products you have purchased from CW Marketing Pty Ltd are faulty or have been damaged in transit.
Claims for faulty and damaged-in-transit goods will be accepted within 12 months from the original purchase. Short delivery claims must be communicated by phone, fax or email to our customer service department within 24 hours of receipt of goods and no later than 14 days from date of delivery. CW Marketing Pty Ltd must approve in writing any non-acceptance of goods. CW Marketing Pty Ltd will advise if the customer should return the goods or destroy and dispose. A Return Authority “RA” will be given, which must be recorded on claims when submitted. Please note that:
- Goods will not be accepted unless an "RA" has been given
- Returned freight must be referenced with an "RA" number
- Returned freight will be at customers cost
- Goods will only be accepted in their original packaging.
MINIMUM ORDERS
The minimum order value must be $400+ GST. Orders less than this value will attract a $40.00 minimum order surcharge.
PAYMENT METHODS
We accept the following methods of payment:
Credit Card - Visa & Mastercard (1.25% Credit Card Surcharge will apply to all payments)
Cheque – Payable to C W Marketing Pty Ltd
EFT – Direct Deposit to BSB: 343001 Account: 017235001
By providing credit card details for payment the customer has given CW Marketing Pty Ltd authority to charge the card provided for the web order supplied (GST inclusive), and any Freight or Surcharges applicable to the order, as well as any resulting backorders. It is the responsibility of the customer to ensure that any credit card details provided are true, correct and authorized for use.
DEBT RECOVERY COSTS
In the event of the customer being in default of his obligation to pay for the goods by the due date, CW Marketing Pty Ltd has a right to charge the customer a debt recovery fee of 5% of the outstanding amount. Additionally, if the overdue account is then referred to a debt collection agency for collection the customer shall be liable for the recovery costs and commission charged by the agency on a contingency basis.
PRICES
Prices shown on our website are current (excluding GST). Prices may vary from time to time. CW Marketing Pty Ltd reserves the right to alter prices when necessary and without notification. The price of the item at the time the order is placed and confirmed will be honoured.
RETENTION OF TITLE
All goods remain the property of CW Marketing Pty Ltd until paid in full.
NEW ACCOUNTS
To open an account a customer should e-mail a signed credit application to accounts@cwmhomewares.com.au. CW Marketing Pty Ltd reserves the right not to approve a requested credit limit and or requested trading terms to any customer. CW Marketing Pty Ltd also reserves the right not to approve the supply of products within its range to any customer. If a new customer cannot supply at least three valid trade references the account will be opened on a PROFORMA basis for the first three (3) orders. That is the value of the order must be paid for before the order is dispatched. Proforma orders will be held for seven (7) days only, after this time the order will be returned to stock, and there will be no guarantee the product/s will be available to be supplied after that time. Upon approval of an account the first order must be $750 + GST.
ONLINE SALES
You must not sell any CW Marketing Pty Ltd goods through Amazon or any similar website which we may consider, at our absolute discretion, detrimental to the brand, image or commercial operation of our brands without obtaining prior written consent from CW Marketing Pty Ltd.
COPYRIGHT
All web and advertising images, designs, packaging and artwork of CW Marketing Pty Ltd products are the intellectual property of CW Marketing Pty Ltd, and the unauthorised use of the images, designs packaging and artwork will be considered an infringement, and legal action will be taken to stop the unauthorised use of such intellectual property and recover any losses and costs incurred.